Eliminating Communication Barriers in Emergency Care | TLD
About The Urgency Room
The Urgency Room specializes in treating severely injured and ill patients. Their dedicated physicians provide exceptional medical services in a comfortable environment to their patients throughout Minnesota.
Urgent care for over 100,000 patients annually
The Urgency Room, owned and operated by EPPA, provides emergency treatment for severe injuries and illnesses with the support of advanced-practice medical professionals for patients of all ages. They provide their patients with modern medical care and are the preferred destination for Minnesota emergencies, with their busiest departments in Woodbury, Eagan, and Vadnais Heights.
Understanding that each patient may need a different type of care, staff and physicians offer scheduled, walk-in, referral, and online consultations to ensure everyone receives timely, professional care. In 2023 alone, The Urgency Room provided care to more than 100,000 patients.
The Urgent Room often assists foreign patients who have difficulty communicating in English. Before The Language Doctors, The Urgent Room’s staff frequently experienced long wait times on the phone or delays in interpreter arrival—hindering the quality of care.
Language barriers to effective care
As most of The Urgency Room speak English, treating non-English speaking patients presents an additional challenge to complicated medical emergencies.
Urgency is vital to ensuring patients get the care they need, but to get high-quality medical translations, either over the phone or in person, would take too much time. These delays put patients in danger, increasing wait times while adversely impacting the quality of care staff could provide while waiting for a translator.
The Urgency Room wanted to reduce these delays and find a medical translation service provider capable of delivering fast translations—primarily, American Sign Language, Spanish, Somali, and Hmong.
Effective medical translations from The Language Doctors
The Language Doctors designed a bespoke solution to solve The Urgency Room’s translation issues with a modern solution using technology. We strategically placed iPads with The Language Doctor’s proprietary software throughout The Urgency Room’s emergency rooms.
The Urgency Room staff could access these iPads anytime to instantly contact interpreters and translators in over 200 languages, including the much-needed American Sign Language, Spanish, Somali, and Hmong.
The Language Doctors significantly reduced wait times, often connecting The Urgency Room with an interpreter or translator in under 30 seconds—for video and audio translations. Staff no longer experience translation delays and provide every patient, no matter their language, with high-quality, urgent care.
“The staff at The Urgency Room have been extremely happy with this improvement and know that when language services are needed, they no longer need to wait on the phone or for an interpreter. They grab an iPad and are ready within 30 seconds.” — Jeremy Nebelsick, The Urgency Room.
Thanks to TLD’s high-quality, fast translations, physicians easily find a common language with their patients, which increases their trust and loyalty to The Urgency Room.
Effective medical translations are critical for helping patients who don’t speak your language. Utilizing The Language Doctor’s modern technology, The Urgency Room eliminated communication barriers between patients and staff. The Urgency Room case study demonstrates the importance of accurate, quality, and timely translations for saving lives.
Improve patient care and eliminate language barriers with fast, reliable medical translations from The Language Doctors. With over 25 years of experience, we have designed a suite of translation and interpretation services to simplify patient communication for 200+ languages. Contact us to see how we can support your medical team with fast, high-quality translations when you need them.
